Job Description:
Responsible for providing immediate assistance and support to individuals experiencing emotional, psychological, or behavioral crises. Duties involve assessing clients' needs, de-escalating tense situations, offering counseling and guidance, coordinating referrals to appropriate resources or services, and documenting interactions.
Job Details
Engage callers to assess and de-escalate crises in the least restrictive manner to ensure caller safety over the phone.

• Assist in the implementation of crisis safety plans.
• As appropriate, provide emotional support, motivational interviewing, assessment or referral, linkage, and consultation with mental health service providers.
• Elevate crisis calls based on standard operating procedures while also using clinical acumen and risk assessment skills.
• Report to assigned supervisor and actively seek consultation whenever necessary or requested by supervisor.
• Build rapport with team members that fosters a team culture promoting values and vision.
• Actively participate in quality improvement activities to promote continual growth and improvement in quality of services provided.
• Continually engage in training and professional learning to build skills and collaborate with other team members.
• Completion of required documentation within established timeframes.
• Use of an Electronic Client Record, and additional call management software.
• Maintain any applicable licensure and/or certification requirements.
• Maintain intake notes, agency resource records, and documentation.
• Maintain familiarity with, and adhere to, program policies and procedures.
• Maintain confidentiality of privileged information and adhere to client privacy laws.
• Document all critical incidents and utilize all agency procedures for proper documentation and record keeping.
• Stay up to date on all required trainings.
• Other tasks as assigned.

Part-time and Full-time positions available
Shift and schedule
Three shifts are available:

• 6 a.m. to 2 p.m.
• 2p.m. to 10 p.m.
• 10 p.m. to 6 a.m.

Sunday through Saturday
This position is Remote.

Experience:
Training in crisis management techniques, trauma-informed care, and relevant experience working with individuals in crisis situations.
Strong interpersonal skills, empathy, and the ability to remain calm under pressure are essential for this role.
Education
Minimum of a bachelor's degree in psychology, social work, counseling, or a related field
PME is an equal opportunity employer. We prohibit discrimination and harassment against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law.